Privacy Policy


We are PrintPrint (Leicester) Ltd T/A PrintPrint, company registration number 08548968, located at PrintPrint Unit 43, Carlisle Street, Leicester, LE3 6AH

Security and performance

We have carried out assessments of the legal basis for processing personal data and have concluded that this is necessary on the grounds of contractual and legal obligations together with our legitimate interests for the use of client and employee data for our commercial interests and employment respectively..

How we use your information
This Privacy Policy tells you what to expect when we collect and process personal information.

 

For professional personal data (e.g. business related data) the legal basis for this is our legitimate interests, namely the control and maintenance of our website and/or business administration and/or the performance or creation of a contract between you and us.

Should we decide to process any personal data for a purpose other than that for which it was collected, we will provide you with information on that other purpose and with any relevant further information prior to that further processing.

Visitors to our website
When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is processed in a way that does not identify anyone.

In order to provide you with our products and services, or to reply to any enquiries, we collect information (e.g. business related data) about you and your company submitted to our websites, passed on during telephone conversations, included in emails and mobile messaging and any other form of written or verbal communication between you, the company and employees at the company. For example, we might keep a record of your name, work address and associated delivery addresses, work email address and work telephone number/s.

We also hold the IP addresses of visitors to the website.


The retention of this data is subject to periodic review.

3rd Party Data Sharing
We will not share your data with any 3rd party other than those that have been detailed below.


Where we want to collect personal data we will make this clear and will explain what we intend to do with it.

By using our website, you consent to the Company collecting analytical and professional information about you and your organisation in accordance with the terms set out in this Policy. You also consent to the Company using the analytical and professional information for market research, marketing, sales, customer relationship management (CRM), operational, financial and legal purposes in accordance with the terms set out in this Policy.

Services
We offer various services to the public and professionals. We have to hold the details of the people who have requested the service in order to provide it. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a service to carry out a survey to find out if they are happy with the level of service they received. The retention for this data is will be periodically reviewed.

Cookies
We may automatically log personal data or link information automatically logged by other means with personal data about specific individuals. However, we will only use this information to help us respond to queries that you may have about our products or services or to tell you about other products and services that we think you may be interested in. We will not pass this information on to any third parties.

The Internet browser that you use may make use of a feature called a "cookie" to assign identification to your computer. We do not use cookies to store personal data or to link personal data to non-personal data, unless you have first agreed to this by selecting the "Remember Me" option. If you select this option, a cookie will be placed on your computer which will allow our website to recognise you when you return to our website. No personal information will be stored in this cookie.

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance.

The following table describes the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete our cookies having visited the site.

Persistent Cookies for Performance and Site Analytics

 

Cookie name: Google (Analytics)


Purpose:These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

More information:Google Analytics Privacy Policy

Search
Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by us or any third party.

Marketing and E-Newsletters
PrintPrint, from time to time, send out a e-newsletters and marketing materials to keep our customers up to date with products and offers. This may be done by email or telephone . We use a third party services named Zoho, Mailchimp and Ascend  for some of these services, for more information please visit https://mailchimp.com/legal/privacy/. We only send to or contact existing customers that have purchased from PrintPrint or clients who have previously signed up to our newsletter. Clients can cancel their subscription at any time on the mailer.

Website and Blogs
We use a third party service, Wix, to publish our blog and our website. For more information about Wix, visit Wix.

Social Media

We use a third-party provider, Zoho to schedule our social media interactions. If you send us a private or direct message via social media the message will be stored on the respective platform.

Email
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with our internal processing policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

LiveChat
We use a third party provider, Wix, to supply and support our LiveChat service, which we use to handle customer enquiries and queries in real time. For more information please visit 

If you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session. This information will be retained for a period which will be periodically reviewed every 6 months and will not be shared with any other organisations.

You can request a transcript of your LiveChat session if you provide your email address at the start of your session or when prompted at the end.

Payment
We use a third-party provider Stripe to provide a secure payment method for all purchases from PrintPrint. For more information please visit https://stripe.com/gb/privacy

Courier Services
We use Third Party providers to deliver goods purchased from PrintPrint. We only use the required details to provide the service the person has requested.

Links to other websites
This Privacy Policy does not cover the links within this site linking to other websites.

We encourage you to read the privacy statements on the other websites you visit.

Changes to this Privacy Policy
We keep our privacy Policy under regular review. Please ensure that you look at it regularly to be aware of any updates.

To contact us regarding this privacy policy, please write to:


The Data Protection Officer
PrintPrint

43 Carlisle Street

Leicester

LE3 6AH
 

Alternatively, please email – rubina@printprint.co.uk